Petory Support
Stuck, curious or something looks wrong? Start with the answers below, or write to us.
Contact us
Help with the app
Problems, questions, privacy requests and account deletion help.
Questions and answers
How does photo scanning work?
Tap the camera to photograph your pet or an object. The first time, Petory asks for your OK because the photo is sent to Anthropic, an AI company, to work out what it shows. For your pet it reads the coat colours, markings, ears and fur, and your in-app pet is redrawn to match. For an object it picks the closest sticker, such as a drink, a snack, a toy, clothes or furniture, and adds it to your bag.
Your photo is shrunk and stripped of location data before it is sent. Other players never see it.
Why was my photo refused?
Petory refuses a photo when it does not look safe to use, when it cannot find what to scan, or when the thing is not something it supports yet. Try again with:
- one object in the middle of the frame, in good light;
- your pet clearly visible (one pet at a time, no people in the picture);
- something your pet can use: a drink, food, a toy, clothes or furniture.
If the app says "Scanning didn't work" and "Nothing was used up", it was a hiccup on our side. Try again in a moment. If the same photo keeps being refused and you think it is a mistake, email us.
Why can't I scan any more today?
You can scan up to 10 times a day, for pets and objects together. The counter shows how many you have left, and your scans come back tomorrow. You can still care for your pet in the meantime. If the app says scanning is resting for now, try again a little later.
Does anyone else see my photos or my exact home?
No. Photos are private to you; other players see only your drawn pet and item icons. If your pet is on the map, others see a blurred spot in your area, not your address, and you can set your pet to Private at any time in your profile.
More detail is in the Privacy Policy.
How do I delete my account?
Open Profile in the app and tap Delete account, then confirm. This permanently deletes your pet, its home, progress, badges, follows and blocks. Your photos are removed within 30 days. It cannot be undone.
If you cannot open the app, email support@thetwentylabs.com.
How do I report or block another player?
Open their pet's profile and choose Report or Block. Blocking hides you from each other on the map and in visitors, and you stop following each other; they are not told. Reports are reviewed by our team. You can see and undo your blocks in your profile.
Who can play Petory?
Petory is for people aged 16 and older, on iPhone. There is no email or password; the app creates an anonymous account on your device.