Terms of Use

Effective . These terms are between you and Twenty Labs ("we", "us"), who make Petory.

By tapping "Start Adventure" or otherwise using Petory, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the app.

Who can play

You must be 16 or older. By starting the app you confirm that you are. If you are under 16, you may not use Petory.

Your account

Petory gives you an anonymous account that lives on your device. Keep your device secure; if you lose access to the app on it, we may not be able to restore your pet. You may have one account for yourself and you may not use someone else's.

The game and virtual items

  • Your pet, the stickers in your bag, your Photodex and everything else in the game are part of a game. They have no cash value, cannot be exchanged for money, and are not property you own.
  • Items cannot be traded, sold or given between players.
  • We may change, rebalance or remove game features, items and limits (for example the daily scan limit), and we may reset progress if needed to fix serious problems.
  • Petory is free to play at the time of writing. If we add paid features, we will tell you before you pay and these terms will be updated.

Be kind and use it fairly

You agree not to:

  • choose a display name or pet name that is offensive, hateful, sexual, or that impersonates someone or shares personal information;
  • submit photos that are unsafe, sexual, violent, hateful, that show other people without their permission, or that you have no right to use;
  • harass, threaten or spam other players, or try to find where another player lives;
  • cheat, automate the app, overload or attack our systems, or try to get around the scan limits, name checks or photo checks;
  • copy, resell, reverse engineer or tamper with the app, except where the law allows it.

You can report or block any player from their profile in the app. Our team reviews reports. We may refuse a photo or a name, hide a pet from the map, or suspend or close an account that breaks these rules.

Your photos and content

You own the photos you take and the names you choose. By submitting a photo you confirm that you took it or have the right to use it, and you give us a limited, non-exclusive, worldwide licence to process it for the purpose of the feature: to store it in your account, to send it to our AI provider to work out your pet's look or what an object is, and to run the game. The licence ends when your photo is deleted, as described in the Privacy Policy. We do not show your photos to other players and we do not sell them.

Your pet's drawn look and the item icons you collect are made by us from our own artwork, and remain ours. Your display name and pet name are visible to other players.

Deleting your account

You can delete your account at any time in the app (Profile, then Delete account). Deleting it permanently removes your pet and progress, and we delete your photos within 30 days, as explained in the Privacy Policy. We may also close accounts that break these terms.

Our promises, and their limits

We try to keep Petory working and kind, but the game and its AI features are provided "as is" and "as available", without promises that they will be uninterrupted, error-free or that a photo will always be recognised. The AI may get a colour or an object wrong. To the extent the law allows, we are not liable for indirect or consequential losses, or for loss of virtual items, and our total liability to you for anything related to Petory is limited to 50 euros (or the equivalent in your currency), except where the law does not allow such a limit, such as for death or personal injury caused by our negligence or for fraud.

Nothing in these terms takes away rights you have as a consumer under the law where you live.

Apple

If you download Petory from the Apple App Store, Apple's standard licence terms for licensed apps also apply, and Apple is not responsible for the app, for support, or for claims about it. We, not Apple, are responsible for Petory.

Changes

We may update these terms. If a change is important we will tell you in the app before it applies. If you keep using Petory after the change, you accept the updated terms.

Contact

Twenty Labs
support@thetwentylabs.com